FAQs

Return & Exchange

No exchange.

We want you to love what you receive but we totally understand if you need a refund. Email us at customerservice@freebeatfit.com within 30 days of your purchase, including your order number,  and we’ll help you process a return right away.

For more information, see our Return Policy.



Shipping

1. How much is shipping?
We offer free shipping to the United States and shipping worldwide will be available soon.

2. When can I expect my order to arrive?
Under COVID-19 circumstances, you can expect your shipping confirmation email within 1 - 3 business days. From there, our standard shipping within the US is 3 - 5 business days. Please bear in mind that your local delivery services may currently be limited, so it may take a little longer than usual to receive your package. You’ll receive a notification when your order is on the way with tracking information. If you have any questions, you can always contact us at customerservice@freebeatfit.com.

3. What does my order look like when it’s shipped?
The components are delicate, and you need to follow the instruction (manual pdf + tutorial video) to assemble it, but don't worry, it's super easy.

4. I’ve placed my order but I need to change my address, what can I do?
If you notice a problem with your address and you have not received a shipping notification or tracking information, please email us at customerservice@freebeatfit.com so we can do our best to change your order information!

5. What if my box arrives damaged?
We definitely hope this never happens, but if it does, email us at customerservice@freebeatfit.com and we’ll get replacement products shipped to you right away, on us!


Products

1. Will you be able to stream other content on the screen? Can I use other apps like zwift?
The xbike app is not compatible with others at the moment. But we got your thoughts and will keep in mind.

2. Will it be Bluetooth compatible to connect to external speakers or wireless earbuds?
Sure it can. You can connect your audio device to the bike and ride with any music you love.

3. Are there built-in programs to use the bike, or do we always need a subscription?
We have our own app so you can exercise with our professional classes led by our Rockstar instructors. And yes, you need subscriptions but trust me, it’s absolutely worth it!

4. What is the warranty on the bike and will it be assembled upon delivery?
You need to set up the xbike when it arrives.
- Frame - Ten years from the date of purchase
- Screen - 1 year
- Parts (eg. Components, pedals) - 2 years, free replacement.

5. Will the resistance be automated or manual?
Our magnetic resistance is manual.

6. How can I access the user manual?
Click here to download the user manual.


Billing

1. 
Can I remove or change a saved payment method?
Of course! You can make this change on your Account page. If you need help, feel free to email us at customerservice@freebeatfit.com.

2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, American Express, Diners Club, Discover, and PayPal.

3. What can I do if my payment is declined?
Oh no! There are a few things you can check if your payment didn’t go through: Check that your card’s billing details (billing address and name) match what you’ve entered into our system. Also double check that your credit card number, expiry, CVC and zip code are all correct. If you’re still having trouble, shoot us an email at customerservice@freebeatfit.com and we’ll do our best to troubleshoot!


General

1. 
I have a question that isn't listed above, who should I ask?
We're here for you! Email us at info@freebeatfit.com and we'd be happy to help you out.

2. I'm a brand interested in a partnership, who do I email?
We're always looking for new brands to partner with. Please send us an email to press@freebeatfit.com with information about your brand to explore opportunities.

3. How can I become a brand ambassador?
We're always looking for new partners! Please send us an email to info@freebeatfit.com with your social media handles and let us know why you love freebeat and why you want to collaborate. We hope to hear from you soon!

4. How do I keep in touch with freebeat?
Let's connect! Follow us on Instagram , FacebookTwitter (we respond to DMs!) or shoot us an email at info@freebeatfit.com.