Our Products Warranty
If you have any problem with the product you bought from freebeat, please contact us at customerservice@freebeatfit.com and provide your order number. Our after-sales team will immediately provide assistance to help you solve the problem!

Warranty:

STOCHASTIC TECHNOLOGY LLC.("freebeat™ ") extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of our products. Any other use of our products shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of products will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty. The Limited Warranty applies for the following components of products only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as our products remain in the possession of the original purchaser, or, for a gifted freebeat™ bike, the owner of the original membership attached to our products.

HD TOUCHSCREEN: 12 MONTHS
freebeat™ warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.

FRAME: 10 YEARS

freebeat™ warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of ten years from the date of original delivery.

BIKE COMPONENTS: 24 MONTHS
freebeat™ warrants the components and all original parts of the freebeat™ bike against defects in workmanship and materials for a period of 24 months from the date of original delivery.

Watch video to learn how to assemble Lit Bike

Assembly Guide Video Walkthrough

We prepared a video guide to help you with the installation process and to ensure it's safe and secure in the best condition.

Lit Bike Assembly Guide

How to secure handlebar onto the main frame

Handlebar Installation